Healthcare networks
A patient filters on whether they will be seen before they filter on distance.
Help a patient find a clinic that offers the treatment they need, on a day the right clinician is in, and that will take their cover.
Bring your location data
CSV import, Google Sheets sync or dashboard edits.
Shape the visitor journey
Search, filters, hours, directions and custom actions.
Match your site
85+ available settings, markers and provider map styles.
What your network looks like
Independently owned practices and clinics under one network or referral banner, each with its own clinicians, its own accepted insurers and funding routes, and some running from rooms shared with another practice two days a week.
Why a generic map falls short
Distance is the last filter a patient applies, not the first. They will travel forty minutes to a clinic that takes their cover and offers the treatment, and will not cross the road to one that does neither, so a locator that only knows addresses generates phone calls that end in an apology at both ends.
What visitors need to do
- Filter by treatment or speciality, which changes with which clinician is on site rather than with the building
- Show accepted cover and funding routes, the question patients ring five clinics to answer
- Show accessibility plainly: step-free entrance, parking, ground-floor rooms
- A booking or referral link per site, since every practice books through its own system
How Handled covers it
- Filterable tags per site for speciality, treatment and accepted cover, matching any or all of the visitor's selections
- Custom fields for accessibility notes, languages spoken and clinician names, shown on the card or in the details panel
- Opening hours per site with live status, which handles a clinic that only runs Tuesday and Thursday mornings
- Per-site action buttons for the practice's own booking or referral link, styled so it reads as intentional rather than bolted on
Not every healthcare networks business is the same
GP and primary care practices
Group practices with branch surgeries, where the real question is which door a registered patient should use today and whether a branch is open for on-day appointments. Branches share a list and a phone system but not their hours, and the branch that opens two mornings a week is the one patients get wrong most often.
Dental practices
The two things a patient wants before distance are whether the practice is taking new patients and whether the work they need is done there. Implants, orthodontics and sedation sit at some sites and not others, often because of one clinician. NHS and private availability changes month to month and is the single most rung-about detail in the trade.
Physiotherapy and allied health
Physio, podiatry, osteopathy and rehab, where the deciding factor is usually who pays. Insurer lists, self-pay pricing and employer schemes differ by site, and facilities differ too: a clinic with a rehab gym or a hydrotherapy pool is a different offer from a treatment room. Many also travel to patients, which is a radius rather than an address.
Specialist clinics with visiting consultants
The building is open all week but the consultant is in on Thursdays, so the treatment exists at that address only on certain days. The list a patient needs is really a timetable wearing a map's clothes, and a locator that shows the clinic without showing when the speciality is actually available produces a booking call that ends in an apology.
Setting it up
1. Start from treatments, not from sites
Write down every treatment or speciality a patient would search for, then mark which sites provide it. Doing it in that order catches the ones offered by a single clinician at two of your nine sites, which is exactly the detail that a site-first list loses and a patient rings five clinics to find.
2. Record accepted cover per site
Insurers, funding routes and self-pay go in as tags the visitor can filter on, because this is the question that generates the most wasted calls at both ends. Where cover differs by treatment rather than by site, say so in the card text rather than implying a blanket yes.
3. Add the practical detail patients ask about
Custom fields for step-free entrance, parking, ground-floor rooms, languages spoken, clinician names, and whether the site is currently accepting new patients. None of it is glamorous and all of it decides whether someone travels. Keep the fields you do not want public internal rather than deleting them.
4. Send each site to its own booking route
Practices book through their own systems and referrals arrive by their own routes, so each site gets an action button pointing at its own booking page, referral form or phone number. One central form for a network of independently owned practices is how referrals go missing.
5. Review unmet demand monthly
The analytics page reports the rate of searches that returned nothing, and in healthcare that reads as demand for a treatment or an area you do not cover. It is also how you notice that patients are searching a term for a service you do offer under a different name.
What to prepare before you publish
You do not need a perfect data system to start. A clean first list is enough to test the visitor journey, then you can keep it current from the workflow that suits your team.
- Location name and address
- Phone, website or booking link
- Categories, products or services
- Opening hours and special hours
- A map provider key
- The page where the locator will be embedded
Questions we get asked
Can patients filter clinics by the insurers and funding routes each site accepts?
Yes. Accepted cover goes in as tags per site, filterable on their own or alongside treatment, so a patient settles before travelling the question they would otherwise ring five practices to answer. Where cover depends on the treatment rather than the site, say so in the card text rather than implying a blanket yes.
How do we list a treatment that only happens on the days a visiting consultant is in?
Tag the speciality on the site so it is findable, then put the timetable where a patient reads it, in a custom field or the description saying which days it runs. Opening hours describe the building, so a clinic open all week that offers the speciality on Thursdays needs both facts on the card.
Can every practice keep its own booking system instead of one central form?
Yes, and across independently owned practices it is the safer default. Each site gets an action button pointing at its own booking page, referral form or phone number, styled so it reads as intentional rather than bolted on. One central form in front of separately run practices is how referrals go missing.
Can a clinic listing show step-free access, parking and languages spoken?
Yes, through custom fields shown on the card or in the details panel: step-free entrance, ground-floor rooms, parking, languages, named clinicians, and whether the site is currently taking new patients. None of it is glamorous and all of it decides whether a patient makes the journey.
Does the locator capture patient enquiries or referral forms itself?
There is an optional enquiry form, and for most provider networks it should stay off. It takes a name, email, phone and a free-text message and emails them to the site the address routes to, which is fine for a general question and wrong for anything clinical: it is not a referral form, it holds no consent wording, the message travels by email, and it is not built to carry patient information. Leave it off and let each site's own phone number, booking page or referral route do the work, which keeps clinical enquiries inside the systems that already hold them.
What does a clinic finder cost for a provider network?
It starts at $19 a month for up to 200 sites, with 2,000 and 10,000 site plans at $39 and $79, and no Handled branding on any of them. The 7 day trial needs no card and there is no free plan after it. You supply the Mapbox or Google Maps key, so map traffic is billed to your own account at provider rates.
If you need something that is not here
Handled is small enough to build to order. If your trade needs a field, a filter or a behaviour the locator does not have yet, say so and we will tell you honestly whether it is a week away or not something we will do.