Terms of service
Last updated 11 August 2026
These terms cover your use of Handled Locator. Creating an account means you accept them. We have tried to write them in the same plain language as the rest of the product.
The trial
New accounts get 7 days free with no card required. When it ends, your locator stops serving on your site until you choose a plan. Nothing is deleted. Your locations, settings and styling stay exactly as you left them, and picking a plan restores service immediately. There is no free plan after the trial.
Billing
Plans are billed monthly in advance through Square. You can change plan in either direction at any time; moving to a smaller plan is blocked while you hold more locations than it allows. Cancel whenever you like and service continues to the end of the period you have paid for. We do not refund part-months, and we will tell you before any price change affects you.
What you need to provide
A map provider key of your own, either Mapbox or Google Maps. Your locator will not display a map without one, and the map usage it generates is billed to you by that provider under their terms, not ours. You are responsible for keeping the key valid and appropriately restricted.
Your data is yours
You keep all rights to the locations, branding and content you put in. You give us only what we need to run the service: permission to store it, process it, and serve it to visitors of the sites you embed the locator on. You can export it at any time and we delete it when you close your account.
Limits
Each self-serve plan states its location capacity and number of seats. Every working self-serve feature is included. The largest self-serve plan holds 10,000 locations, which is a tested ceiling rather than an arbitrary one. We would rather publish a number we can serve than take your money and truncate your results. Enterprise covers 10,000+ locations or custom requirements, with volume, seats, support, integrations and engineering scoped around your needs.
Acceptable use
You agree not to use the service to:
- publish unlawful content, or content you do not have the right to publish;
- impersonate another business or misrepresent locations you do not operate;
- attempt to disrupt the service, circumvent plan limits, or access data belonging to another account;
- resell access to the service without a written agreement with us.
We may suspend an account that does any of these. Where the situation allows it, we will tell you first and give you a chance to put it right.
Availability
We work to keep the service running and we monitor it, but we do not offer a contractual uptime guarantee at these prices. Planned maintenance that would interrupt service is announced in advance.
Liability
The service is provided as it is. To the extent the law allows, our total liability to you for any claim is limited to what you paid us in the twelve months before it arose. We are not liable for lost profits or indirect losses. Nothing here limits liability that cannot legally be limited.
Changes
We may update these terms. Material changes are notified by email to account owners at least 30 days before they take effect, and continuing to use the service after that means you accept them.