Pickup points
The nearest point is the wrong point if it shuts at four or will not take the box.
Show senders and shoppers the collection points near them that are open when they can get there and take a parcel that size.
Bring your location data
CSV import, Google Sheets sync or dashboard edits.
Shape the visitor journey
Search, filters, hours, directions and custom actions.
Match your site
85+ available settings, markers and provider map styles.
What your network looks like
Counters inside other people's businesses that accept parcels as a sideline, a newsagent, a dry cleaner, a forecourt kiosk, a barber, alongside unattended lockers with their own access hours and their own fixed compartment sizes.
Why a generic map falls short
Every other locator can afford to be approximate, because the worst case is a slightly longer drive. Here approximate means a shopper carries a parcel to a closed shutter, or reaches a counter that refuses the box on size, and the network hears about it as a failed delivery and an argument with a shopkeeper who is not even your employee.
What visitors need to do
- Real opening hours and an open-now filter, because a point that closes at 4pm on Saturday is unusable to most senders
- Maximum parcel size and weight per point, since a shop counter with one shelf cannot take a bicycle box
- Separate staffed counters from twenty-four-hour lockers, they suit completely different people
- Say whether the point handles returns and drop-offs as well as collections
How Handled covers it
- Opening hours per point with live open, closing-soon and opens-tomorrow status, plus an open-now filter driven by those real hours
- Filterable tags for locker, staffed counter, returns accepted, step-free access and out-of-hours availability
- Custom fields for maximum parcel dimensions, weight limit and daily capacity, shown on the card so a sender checks before travelling
- Query API on Pro and Business, returning visible points near a coordinate or matching a filter, if you need the same list inside a checkout step rather than only on a page
- Radius search with a distance the visitor picks, and a no-results behaviour you choose rather than an empty map
Not every pickup points business is the same
Carrier parcel shop networks
Thousands of counters inside businesses that are not yours: a newsagent, a dry cleaner, a barber taking parcels as a sideline. The shopkeeper is not your employee, their hours are their own, and their capacity is one shelf. The data comes out of an operations system that was built for routing rather than for telling a customer what to expect.
Unattended lockers
Fixed compartment sizes, access hours set by the host site, and nobody to ask when something goes wrong. The compartment size is the whole decision for a sender, because a parcel that does not fit cannot be posted at all. A locator can show sizes and access hours; it cannot show whether the bank is full right now, so the size detail has to be right.
Retail click and collect
Your own stores plus partner counters, where the number that matters is not the closing time but the cut-off: order by two, collect from four. Customers treat a store as available when it is open and are annoyed in a specific way when it is open and their parcel is not there yet, which makes the cut-off worth publishing.
Returns and drop-off only points
Points that accept returns but do not hand out collections, some of which print a label and some of which require the customer to bring one. Whether an unboxed return is accepted is the detail that decides the trip. Listed alongside full-service counters without that distinction, they generate refused customers and irritated hosts.
Setting it up
1. Pull the point list with the customer-facing fields
Export from operations, then add the columns operations never needed: real opening hours, maximum dimensions, weight limit, staffed or unattended, services accepted. If those columns do not exist anywhere yet, gathering them is the actual project and the map is the easy part.
2. Use the shop's hours, not the contract's
Contracted hours and the hours a small shop actually trades are different documents, and the customer meets the second one. Load the real hours, then switch on the open now filter so live open, closing soon and opens tomorrow status does the work of stopping a wasted journey.
3. Publish limits before the journey
Maximum parcel dimensions, weight and daily capacity go in custom fields shown on the card, and locker, staffed counter, returns accepted, step-free access and out-of-hours availability go in as tags. A sender who reads the size limit and walks past is a success, not a lost visit.
4. Choose the radius and the empty-result behaviour
Set the default search distance for the density you actually have, and decide what a visitor sees when nothing is within it rather than leaving them an empty map. Rural gaps then show up properly in the analytics page as the unmet demand rate, which is your recruitment list for new points.
5. Serve checkout from the same data
If a collection point picker is needed inside checkout, the Query API on Pro and Business returns visible points near a coordinate or matching a filter, so the page and the checkout read one list. Two copies of a point list drift within a month and the customer meets whichever copy is wrong.
What to prepare before you publish
You do not need a perfect data system to start. A clean first list is enough to test the visitor journey, then you can keep it current from the workflow that suits your team.
- Location name and address
- Phone, website or booking link
- Categories, products or services
- Opening hours and special hours
- A map provider key
- The page where the locator will be embedded
Questions we get asked
Can a locker network show which compartments are free right now?
No. Handled has no live feed and no webhooks, so it publishes what is stable about a point rather than its state this minute: compartment sizes, access hours, weight limits and daily capacity, held as custom fields and refreshed by import or sync. Where live availability matters, drive your own front end from the Query API on Pro and Business and merge your operational feed into it there.
Can shoppers see only the collection points that are open right now?
Yes. Opening hours are per point with live open, closing-soon and opens-tomorrow status, and an open-now filter runs off those real hours. Load the hours the shop actually trades rather than the contracted ones, because the customer meets the second document and a closed shutter is what the network hears about.
Can we publish the maximum parcel size a counter will take?
Yes. Maximum dimensions, weight limit and daily capacity go in custom fields shown on the card, and locker, staffed counter and returns accepted go in as tags. A sender who reads the size limit and walks on to the next point is a success, because the alternative is a refused parcel and an argument with a shopkeeper who is not your employee.
Can the same point list feed a collection point picker inside checkout?
Yes, on Pro and Business. The Query API returns visible points near a coordinate or matching a filter, so the page and the checkout read one list rather than two copies that drift apart within a month. The customer otherwise meets whichever copy is wrong, and it is usually the one in checkout.
How do we keep 24-hour lockers from being mixed in with staffed parcel shops?
Tag them apart: locker, staffed counter, returns accepted, step-free access, out-of-hours availability. They suit completely different people, and someone who needs a counter at ten in the evening filters straight to the unattended points instead of reading twenty cards to work out which is which.
What does a pickup point locator cost for a network of several thousand points?
Several thousand points sit on the $39 plan at 2,000 locations or the $79 plan at 10,000, with $19 covering smaller networks up to 200. The trial runs 7 days without a card and there is no free plan after it. Map usage goes through your own Mapbox or Google Maps key at provider rates, which matters at this level of traffic.
If you need something that is not here
Handled is small enough to build to order. If your trade needs a field, a filter or a behaviour the locator does not have yet, say so and we will tell you honestly whether it is a week away or not something we will do.